ABM Critical Solutions was called in when a gas suppression system was activated in the SER room at the college resulting in the dumping of gas into the room and onto the IT equipment. In addition to the gas release a fire extinguisher had also been used on the live equipment.
After receiving the initial call at 12.00 o’clock referencing an ‘emergency incident’ in a Data Centre in central London ABM responded quickly and had a senior operations manager onsite within two hours.
The ABM operations manager completed a detailed survey or the room and equipment and put a full emergency delivery plan together with the client. A team of highly trained specialist technicians deployed and were onsite within five hours of the original phone call to begin the clean-up.
The technicians needed to work throughout the night to restore the room back to its original state. The college couldn’t afford any additional downtime as staff and students were dependant on the critical systems to achieve important milestones the following day.